Support email
To be confirmed before production
Email address and mail-handling process must be confirmed before production.
Client support
Help across onboarding, access, platform, and account service.
Support is planned for 24 hours a day, Monday to Friday on market days. Contact details and live routing must be confirmed before production; do not treat the placeholders on this page as working channels.
Important information
Trading leveraged products involves risk. Review current market conditions, product terms, and the Risk Notice before you trade.
Support phone
To be confirmed before production
Telephone number, regions, call recording notice, and availability must be confirmed before production.
Live chat
Live chat route to be confirmed before production
Chat provider, hours, identity checks, and escalation workflow must be confirmed before production.
Support hours
24/5 on market days
Planned coverage: 24 hours a day, Monday to Friday (market days). Holiday schedules, maintenance windows, language coverage, and channel-specific hours must be published once operational details are confirmed.
Response expectations
Triage depends on impact and verification.
Security and access concerns should be prioritized, followed by active platform incidents, trading-operation investigations, onboarding, and general information requests. Target acknowledgement times for chat, phone, and email are to be confirmed before production and are not promised on this demonstration site.
Find the right support team.
Onboarding & KYC
Application fields, eligibility steps, identity or residence document requests, and account activation status.
Account Security
Password recovery, two-factor access, unfamiliar devices or sessions, and suspected unauthorized activity.
Platform Support
Web or mobile access, watchlists, charts, alerts, order workflow, reports, and technical diagnostics.
Trading Operations
Instrument status, market hours, order investigation, execution records, and platform incident escalation.
Payments & Account Service
Approved funding instructions, transaction status, statements, account tier, and account-detail changes.
Privacy & Legal Requests
Privacy questions, rights requests, website notices, complaints routing, and production legal documents.